Shipping policy

Processing time

• Orders are typically processed within 1–2 business days (excluding weekends and holidays).
• Orders placed on weekends or public holidays begin processing the next business day.
• During high-volume sale periods and major holidays processing may take up to 5 business days.

Domestic shipping (United States)

• Standard Shipping: 3–7 business days via major carriers (USPS, UPS, FedEx, or DHL depending on destination).
• Expedited Shipping: 2–3 business days.
• Overnight shipping: Available to eligible addresses; select at checkout and order by the cutoff time shown during checkout.

Shipping costs

• Shipping cost is calculated at checkout based on order weight, dimensions, and delivery address.
• Free standard shipping on orders over $49 (USD) for delivery within the United States.
• Flat-rate shipping of $4.99(USD)appliestodomesticordersunder$49.

International shipping

• We ship internationally to most countries. International delivery typically takes 7–21 business days, depending on destination, customs processing, and local postal services.
• Customers are responsible for any applicable customs duties, import taxes, VAT, and brokerage fees. These charges are determined by the destination country and are not included in the item price or shipping charges.
• Delivery times may be longer for remote locations or during customs inspections.

Carriers & tracking

• We partner with major carriers (USPS, UPS, FedEx, DHL, and local carriers) for reliable delivery.
• Once your order ships you will receive a shipment confirmation email with a tracking number. Allow up to 24 hours for tracking information to update.
• If you do not receive a tracking update within 48 hours after shipment confirmation, contact us at angela88salzar@icloud.com.

Lost, stolen, or damaged packages

• If tracking shows delivered but you did not receive your package, first check with household members, neighbors, and your local post office or carrier. If you still cannot locate it, contact us at angela88salzar@icloud.com within 7 days so we can assist.
• For packages damaged in transit, keep all packaging and damaged items and email photos to angela88salzar@icloud.com within 7 days of delivery. We will help file a claim with the carrier and arrange a replacement or refund as appropriate.

Address changes & delivery instructions

• Please double-check your shipping address at checkout. We are not responsible for packages returned due to incorrect or incomplete addresses.
• If you need to change your shipping address after placing an order, contact us immediately at angela88salzar@icloud.com. We will attempt to update the address before the order ships but cannot guarantee changes once an order has entered carrier processing.
• We cannot be held responsible for packages redirected by carriers or returned due to an undeliverable address.

Backorders, pre-orders & out-of-stock items

• Products listed as backorder or pre-order will include an estimated ship date on the product page. We will notify you of any delays or changes to the estimated ship date.
• If an item becomes unavailable after you place an order, we will contact you with options including a refund, store credit, or wait for restock.